Privacy Policy

Tashkent Metro mobile application — Last updated: November 2025

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Tashkent Metro ("we", "our", or "us") operates the Tashkent Metro mobile application (the "App"). This Privacy Policy explains how we collect, use, and protect information when you use the App, and your rights regarding that information.

1. Information We Collect

We may collect the following categories of information to provide and improve the App:

• Device information: model, OS version, app version, and unique device identifiers (for analytics and troubleshooting).
• Location information (optional): when you allow location access, we may use it to show nearby stations, routes, and estimated travel times. Location is used locally unless explicitly stated otherwise.
• Usage data: anonymous analytics such as features used, pages viewed, errors, and performance metrics.
• Optional data: if you contact support or provide feedback, we may store your name, email, and message to respond and improve the service.

2. How We Use Your Information

• To deliver and improve transit and navigation features (maps, routes, schedules).
• To analyze app performance and fix bugs.
• To provide customer support in case you contact us.
• To comply with legal obligations and protect the App from abuse.

3. Data Storage & Security

We do not collect sensitive personal data unless explicitly requested and consented to. Non-sensitive or temporary information (for example, location used to show nearby stations) is kept on the device whenever possible. When we store data on our servers (e.g. anonymized analytics or support messages), we employ reasonable technical and organizational measures to protect your information from unauthorized access or disclosure.

4 Location Permissions

Location access is optional. If you grant permission, the App uses location to show relevant nearby stations and routes. You can revoke location permission at any time from your device settings. We do not sell or share your precise location to third parties for advertising purposes.

5. Children’s Privacy

The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child provided personal information, please contact us and we will take steps to delete such data.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information. To exercise these rights, please contact us using the details below. We will respond in accordance with applicable law.

7. Changes to This Policy

We may update this Privacy Policy periodically. When we make significant changes, we will inform you via a prominent notice in the App or by other means. Continued use of the App after such updates constitutes acceptance of the updated policy.

8. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, please contact: